Privacy Policy

1. Information We Collect

At Firelight Home, we collect information you provide directly to us when you request service, fill out a lead form, or otherwise communicate with us. This might include your name, email address, phone number, ZIP code, and details regarding your chimney repair request.

2. How We Use the Information

The information collected is used to respond to your inquiries, schedule chimney repair service, route your requests appropriately, and improve how we communicate with customers in your area.

3. Data Sharing

Firelight Home uses the information you provide to deliver the chimney repair services you requested. We do not sell your personal data to non-affiliated third-party marketers.

4. Cookies and Tracking Technologies

Our website uses minimal cookies to enhance the user experience and ensure the functionality of our tools. You can instruct your browser to refuse all cookies, but certain features of the website may not function precisely as designed.

5. Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of personal information we hold about you. California residents may also request information about categories of data collected and may opt out of any sale of personal information. We do not sell personal information.

6. Data Retention

We retain contact and service-request information only as long as needed to respond to inquiries, provide service, meet legal obligations, and resolve disputes.

7. Third-Party Services

We may use essential website tools such as analytics, form delivery, and hosting providers to operate the site. Those providers process data only as needed to perform their services for us.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, you can reach out to us at info@firelighthome.shop.